Mailchimp Review 2024: An Analysis of Its Strengths and Weaknesses

Mailchimp is a widely recognised email marketing platform with over 12 million users globally. This article provides an extensive review of Mailchimp’s strengths and weaknesses, focusing on its usability, email editor, marketing automation tools, customer reviews, and more.


Mailchimp, now part of Intuit, a company specialising in financial software, is a popular choice among businesses for its array of features including email creation, marketing automation, lead generation, and reporting. It provides a clean user interface that allows users to easily navigate and locate their desired functions. However, it’s critical to understand its strengths and weaknesses before committing to it.

User Experience

Ease of Use

Mailchimp boasts a clean user interface that allows users to efficiently find what they’re searching for. The campaign creation process is quite straightforward, with the help of the “Create” button, users can easily craft the campaign they desire.

However, some features such as the double opt-in and reCAPTCHA are somewhat hidden, requiring users to search through the help articles or look for them manually, which may consume some time.

Email Editor

Mailchimp provides two editors – the Classic and the New Builder. The New Builder offers better functionality, including a redo/undo option. It is a modern version of the classic drag-and-drop editor with various content blocks, layouts, and styles.

The new builder is fast and easy to use, providing a seamless creative experience. It also includes an integrated error-checking tool to fix potential problems immediately and a copy optimisation option to enhance your headings and sentence structure.

Marketing Automation Tools

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While Mailchimp offers a wide range of features, marketing automation is a cornerstone functionality that empowers you to nurture leads and build stronger customer relationships. Let’s delve deeper into how Mailchimp’s automation features can benefit your email marketing strategy.

  • Automated Workflows: Mailchimp’s “Customer Journeys” feature allows you to create personalised email sequences triggered by specific user actions. For instance, you can design a welcome email series for new subscribers or an abandoned cart recovery sequence to re-engage potential customers.
  • Segmentation Capabilities: Mailchimp enables you to segment your email list based on various criteria like demographics, purchase history, or website behaviour. This allows you to send highly targeted emails that resonate with specific audience segments, leading to better engagement and conversions.
  • Automation Examples: Here are some practical examples of how businesses can leverage Mailchimp’s automation:
    • Welcome Series: Automatically send a series of introductory emails to new subscribers, welcoming them to your brand and familiarising them with your products or services.
    • Abandoned Cart Recovery: Trigger an email sequence to remind users who abandon their carts, offering incentives or gentle nudges to complete their purchases.
    • Post-Purchase Follow-Ups: Send automated emails thanking customers for their purchase, offering additional product recommendations, or requesting feedback to improve their experience.
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By utilising Mailchimp’s marketing automation effectively, you can streamline your email marketing efforts, save time, and nurture leads through the sales funnel, ultimately driving conversions and revenue growth.

Mailchimp vs. The Competition

Choosing the right email marketing platform depends on your specific needs and budget. Here’s a quick comparison of Mailchimp with two of its leading competitors:

FeatureMailchimpConstant ContactConvertKit
StrengthsUser-friendly interface, high deliverability ratesEasy-to-use interface, strong customer supportPowerful automation features, focus on creators
WeaknessesPricing can be high for advanced features, limited design flexibilityLimited marketing automation compared to MailchimpLess user-friendly interface for beginners
Ideal ForSmall & medium businesses, bloggersSmall businesses, non-profitsContent creators, solopreneurs, course creators

Remember: This is a simplified comparison. Each platform offers a unique blend of features and pricing options. Consider your specific requirements and test out free trials (if available) before making a final decision.

Mailchimp offers a new automation feature called Customer Journeys to create automated sequences and follow-ups for your audience. Users can either start from scratch or choose from one of the pre-built journeys to save time.

Many businesses struggle with common challenges in email marketing. Here’s how Mailchimp can help you overcome some of these hurdles:

  • Low Email Open Rates: Craft compelling subject lines and email content with Mailchimp’s A/B testing features. Test different variations and identify high-performing elements to boost open rates.
  • Poor Email Personalisation: Personalise your emails using Mailchimp’s merge tags and dynamic content. Include subscribers’ names, purchase history, or website behaviour to create a more relevant and engaging experience.
  • Difficulty Managing Large Email Lists: Segment your audience in Mailchimp based on specific criteria. This allows you to send targeted emails to relevant groups, improving campaign effectiveness and deliverability rates.
  • Measuring ROI (Return on Investment): Track your email marketing performance with Mailchimp’s built-in analytics. Monitor key metrics like open rates, click-through rates, and conversions to measure the impact of your campaigns and make data-driven decisions.
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By leveraging Mailchimp’s functionalities and addressing these common pain points, you can optimise your email marketing efforts and achieve better results.

Pros and Cons Analysis

Below is a detailed analysis of Mailchimp’s strengths and weaknesses based on user reviews and personal experience.


  • Easy to use: Mailchimp’s user-friendly interface makes it easy for users to navigate and operate the platform.
  • Email editor: The new builder is an improved version of the classic drag-and-drop editor, making it easy for users to create beautiful emails.
  • Marketing automation: The new feature, Customer Journeys, allows users to create automated sequences and follow-ups for their audience.
  • Segmentation: Advanced segmentation features help users manage their contact lists seamlessly.
  • Personalisation: Mailchimp enables users to personalise their emails, enhancing the customer experience.
  • Analytics & reporting: The platform provides comprehensive analytics and reporting features to help users measure their marketing success.
  • Email deliverability: Mailchimp ensures high email deliverability rates.
  • Integrations: Mailchimp integrates with a wide range of apps and services, extending its functionality.


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  • Affordability and pricing: Mailchimp’s pricing model is somewhat steep, making it less affordable for small businesses.
  • Email template library: The quality and variety of design templates that Mailchimp offers are very limited, requiring coding skills for advanced customisation.
  • Signup forms: The signup forms are basic and lack customisation options.
  • Landing pages: The landing pages are not as robust or flexible as some competitors.
  • Design & A/B Testing: The platform doesn’t offer advanced A/B testing features.
  • Customer support: Mailchimp’s customer support is not as responsive or helpful as some users would like.
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Customer Reviews

According to customer reviews, Mailchimp’s email editor and marketing automation tools are its standout features. However, some users have expressed dissatisfaction with its affordability and the quality of its email templates.

In conclusion, Mailchimp is a robust email marketing platform with a wide range of features. Its strengths lie in its user-friendly interface, advanced email editor, and comprehensive marketing automation tools. However, its high pricing and limited email templates might be a deal-breaker for some users.

Before choosing Mailchimp as your email marketing platform, it is crucial to consider its strengths and weaknesses and how they align with your business needs. Despite its shortcomings, Mailchimp remains a popular choice among businesses for its extensive features and user-friendly interface.


  1. What is Mailchimp? Mailchimp is a popular email marketing platform that offers a wide range of features including email creation, marketing automation, lead generation, and reporting.
  2. Is Mailchimp easy to use? Yes, Mailchimp offers a clean and user-friendly interface that makes it easy for users to navigate and operate the platform.
  3. What are the strengths of Mailchimp? Mailchimp’s strengths lie in its user-friendly interface, advanced email editor, comprehensive marketing automation tools, and high email deliverability rates.
  4. What are the weaknesses of Mailchimp? Mailchimp’s weaknesses include its high pricing, limited email templates, basic signup forms, and less than stellar customer support.
  5. Is Mailchimp suitable for small businesses? While Mailchimp offers a wide range of features suitable for businesses of all sizes, its high pricing might make it less affordable for small businesses.

Further Readings

For more insight into email marketing tools and strategies, check out the following resources:

  1. Email Marketing: A Step-by-Step Guide
  2. How to Create Engaging Newsletters
  3. The Best Email Marketing Software for Small Businesses


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